Everything you need to know about our return policy.
Thank you for considering our store for your furniture needs. Our goal is to provide you with high-quality products and excellent customer service. We understand that sometimes returns may be necessary, and we want to make sure you have a clear understanding of our return policy.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• We do not accept returns for custom-made furniture and clearance items.
• To initiate a return, please contact our customer service team within 14 days of receiving your order. You
can reach us by phone, email, or live chat.
• We will provide you with a return authorization number and instructions on how to return the item(s).
• You are responsible for arranging and paying for the return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the item(s) are returned to us safely.
• Once we receive the item(s), we will inspect them to ensure they are in the same condition as when they were shipped. If the item(s) pass inspection, we will issue a refund to your original payment method within 5-7 business days.
• We will refund the full purchase price of the item(s) minus any shipping or handling fees.
• If you received free shipping on your order, the cost of shipping will be deducted from your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Damaged or Defective Items:
• If your item(s) arrive damaged or defective, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
• We may require photos of the damage or defect to be provided.
• We will either provide a replacement or issue a refund for the damaged or defective item(s) and any applicable shipping fees.
• If you wish to cancel your order, please contact us as soon as possible. If the item(s) has not shipped, we will cancel the order and issue a full refund.
• If the item(s) have already shipped, you will need to follow our return procedure outlined above.
• We hope this policy provides you with the information you need to make an informed decision about your furniture purchase. If you have any questions or concerns, please do not hesitate to contact our customer service team.